Terms of Service

1. About TCG Edge

TCG Edge (“the Platform”, “we”, “us”) is a multi-channel store management platform for trading card game retailers, operated by Collector Exchange. The Platform is available at tcg-edge.com and app.tcg-edge.com.

We provide inventory management, multi-channel listing and sync (eBay, Shopify, WooCommerce), accounting integration (Xero), in-store kiosk, buylist management, and live AUD market pricing tools for TCG businesses.

By creating an account and subscribing, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Eligibility

• You must be 18 years of age or older to use this Platform.
• You must operate a legitimate business selling trading card game products.
• You are responsible for maintaining the security of your account credentials. You may not share your login or allow another person to use your account without authorisation.
• One primary account per business. Additional staff accounts may be created under your subscription.

3. Subscription and Billing

• TCG Edge is a paid subscription service billed monthly in Australian Dollars (AUD) via Stripe.
• The core platform is $199 AUD/month. Add-ons (In-Store Kiosk at $49/month, Smart Buylist at $99/month) are billed separately or as a bundle ($299/month).
• There are no per-listing fees, transaction percentages, or commissions on your sales.
• Your subscription renews automatically each month. You may cancel at any time via the Stripe billing portal or by contacting us.
• Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.
• We reserve the right to change pricing with 30 days written notice. Price changes apply to the next billing cycle after notice is given.

4. Your Data and Connected Platforms

• You own your data. All inventory, listings, customer records, orders, and buylist data you create in TCG Edge belongs to you.
• When you connect eBay, Shopify, WooCommerce, or Xero, you authorise TCG Edge to access your store data via their APIs for the purpose of inventory sync, listing creation, sales detection, and invoice generation.
• We access only the data necessary to perform the sync operations you have authorised. We do not modify your store settings, payment configuration, or access data beyond what is needed.
• You may disconnect any platform at any time. Disconnecting immediately revokes our access and deletes stored API credentials.
• If you cancel your subscription, your data is retained for 90 days in case of resubscription, then permanently deleted. You may request immediate deletion at any time.

5. Acceptable Use

You agree to use TCG Edge only for lawful business purposes related to TCG retail. The following are prohibited:

• Using the Platform to list, sell, or distribute counterfeit, stolen, or illegal items.
• Attempting to circumvent, disable, or interfere with the Platform's security features.
• Using the Platform to harass, defraud, or deceive other users or third parties.
• Scraping, harvesting, or programmatically accessing the Platform beyond normal use without written permission.
• Reselling or sublicensing access to TCG Edge to third parties.
• Using market pricing data for purposes other than managing your own store inventory.

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice.

6. Kiosk and Buylist

• The In-Store Kiosk provides a customer-facing interface for price lookup and point-of-sale. You are responsible for the hardware (tablet, iPad, etc.) used to run the kiosk.
• The Smart Buylist allows customers to submit cards for purchase consideration. You set the buy percentages and approve or reject offers. You are solely responsible for the pricing and terms of any buylist transaction with your customers.
• Customer data collected through the kiosk and buylist (names, emails, transaction history) is stored in your TCG Edge account. You are responsible for complying with Australian privacy law regarding this data.

7. Market Pricing and Data

• TCG Edge provides live market pricing data for informational and business management purposes only.
• Market prices are sourced from third-party data providers and are indicative, not guaranteed. Prices may be delayed, incomplete, or inaccurate.
• We make no representation or guarantee regarding the accuracy of pricing data. You are responsible for verifying prices before making buying or selling decisions.
• Pricing data is provided for use within TCG Edge only. Redistribution or commercial use of pricing data outside the Platform is prohibited without written permission.

8. Collector Exchange Ecosystem

TCG Edge is part of the Collector Exchange platform. Your TCG Edge subscription may include access to:

• The Collector Exchange marketplace for listing products to the collector community.
• Virtual LGS consignment for nationwide distribution.
• Integration with the Collector Exchange Vault for collection management.

Use of these additional services is subject to the Collector Exchange Terms of Use.

9. Platform Availability

• We strive for high availability but make no guarantee of continuous uptime. The Platform may be unavailable during maintenance, updates, or due to circumstances beyond our control.
• We are not liable for any losses arising from temporary unavailability of the Platform, including missed sales, sync delays, or failed listing updates.
• We may modify, update, or discontinue features at any time. Where changes are material, we will provide reasonable notice.

10. Limitation of Liability

To the maximum extent permitted by Australian law:

• The Platform is provided “as is” without warranties of any kind, express or implied.
• We are not liable for any direct, indirect, incidental, or consequential loss arising from your use of the Platform, including but not limited to: lost sales, inventory discrepancies, pricing errors, sync failures, or third-party platform outages.
• Our total liability to you in any 12-month period shall not exceed the total subscription fees you have paid to us during that period.
• Nothing in these Terms limits your rights under the Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold harmless Collector Exchange, its operators, employees, and affiliates from and against all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Platform or any transaction conducted through it.
• Your breach of these Terms or any applicable law.
• Any content you create, including listings, buylist offers, and customer communications.
• Any dispute between you and your customers or connected platform providers.

12. Trademarks and Intellectual Property

TCG Edge and Collector Exchange are independent platforms not affiliated with, endorsed by, or sponsored by any TCG publisher.

• Pokémon and all related names are trademarks of Nintendo / Creatures Inc. / GAME FREAK inc.
• Magic: The Gathering is a trademark of Wizards of the Coast LLC.
• Yu-Gi-Oh! is a trademark of Konami Holdings Corporation.
• One Piece TCG is a trademark of Bandai Co., Ltd.
• Disney Lorcana is a trademark of Disney.

All card names, images, set names, and related intellectual property are the property of their respective owners and are referenced solely for identification purposes.

13. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or in-platform notification at least 14 days before the changes take effect. Continued use of TCG Edge after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms are subject to the exclusive jurisdiction of the courts of Victoria.

15. Contact

For any questions about these Terms:

• Email: [email protected]
• Phone: 0448 051 308
• Contact page: tcg-edge.com/contact